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Where deals actually stall: the friction map

Ask a sales team where deals die and they will point to the end: the proposal, the price, the competitor. Watch the pipeline closely and a different picture appears.

Momentum leaks earlier, quietly, at moments nobody owns.

The usual leak points

  • The first reply that takes three days instead of three hours.
  • The explanation that makes sense to engineers but not to the person signing.
  • The next step that is never named, so nothing happens.
  • The internal champion who is left to sell alone, without material that works when you are not in the room.

Map one recent win and one recent loss against these points. The difference between the two is usually not the product. It is friction — and friction can be designed out.

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